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[GENERAL] Other - I can see my friend online but they can't see me.

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17 April 2018 - 04:53 AM



    Rookie Trainer

  • MsMelodyPond

My friend on the TCG name BigSameFire cant see me online or even challenge me in a game. But i can see them and I can seen them a challenge that they can accept. what is going on?

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17 April 2018 - 09:28 AM




  • Mod_Rowan
Hello MsMelodyPond,
If you haven't already, I would recommend reinstalling the game, or running the Refresher.exe program located in your installation folder (usually found in "%appdata%\Pokémon Trading Card Game Online" ).
If that doesn't help, I would recommend trying a Refresher Method:
- Without uninstalling the game, download the latest installer from the TCG Online download page
- Run the installer.
- Find the folder in which you installed the game, named PokemonTradingCardGameOnline, and run the Refresher executable manually.
- Run the game client and log in.
Hope this helps!

Moderator Rowan
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!

17 April 2018 - 10:41 PM




  • Mod_Jynthu
Hello MsMelodyPond,
I have updated the title of your thread to match the format used by this subforum. 
To add to watch Mod_Rowan suggested, it sounds like the issue is on your friend's end and I would recommend having them try the same steps. 

Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!