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[GAME] General - Crashing report bug

PC

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14 April 2018 - 03:57 PM

#1

gagera15

    Rookie Trainer

  • gagera15

Hi! I have a problem that happens randomly Thank for help. here is the report: Unity Player [version: Unity 5.5.0p1_f43eade5c7c4] Pokemon Trading Card Game Online.exe caused an Access Violation (0xc0000005) in module Pokemon Trading Card Game Online.exe at 0023:012fd329. Error occurred at 2018-04-14_173044.

 

[Edited by Mod_Jynthu - Removed report for length]


Edited by Mod_Jynthu, 14 April 2018 - 11:37 PM.
Removed report for length

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14 April 2018 - 04:57 PM

#2

Mod_Alder

    Moderator

  • Mod_Alder

Sorry to hear you are having a problem. Could you please submit a ticket to our support team, and give them your debug log. You can submit a ticket by following the link in my signature. 


Moderator Alder
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


14 April 2018 - 06:12 PM

#3

gagera15

    Rookie Trainer

  • gagera15

thanks a lot for your help but i can't find the section where i have to send the report, even by following your link. thanks for your answer.


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14 April 2018 - 09:43 PM

#4

Mod_Alder

    Moderator

  • Mod_Alder

Please follow the link in my signature, and then click on the link that says ask a question.


Moderator Alder
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


15 April 2018 - 12:15 AM

#5

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello gagera15,

 

I'm sorry to hear that you experienced an issue! While you wait for a reply from our Support Team, I would recommend trying a full uninstallation of the game. Instructions can be found at http://support.pokem...estionID=1438. 

 

Additionally, I have modified your topic title and post to be more concise. 

 

Thanks!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


15 April 2018 - 11:31 AM

#6

gagera15

    Rookie Trainer

  • gagera15

thank you for your answer but I have already reinstalled twice but nothing is still the same problem.


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