Thanks for checking!
The actual speed might vary drastically depending on the numbers of chains you have before the signal reaches the server and goes back including how far is it, how heavy the traffic is on every chain etc. As a test, you can check the speed at your place and then connect to any American server as an example - the result might be really different due to limitations of every provider on the way and traffic.
Was it solved by this time, I hope? Do you still experience login issues? You can also contact our support team as well if need additional assistance. If you click the link in my signature, you will be able to create a support ticket. Hope that helps!
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!