[SZvenKruspe007]

Hi all!

 

We are the 25th of April and I am still waiting for the email with the code for the Raikou and Entei..

I'm starting to lose hope and I think I never get it, I contact the support but not help.. Nothing on my 3 accounts!

 

Too bad!

Edited by SZvenKruspe007, 25 April 2018 - 04:43 AM.

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[Silverlink64]

This time they closed out the ticket without a response.

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[Mod_Lyam]

Hi all!

 

We are the 25th of April and I am still waiting for the email with the code for the Raikou and Entei..

I'm starting to lose hope and I think I never get it, I contact the support but not help.. Nothing on my 3 accounts!

 

Too bad!

 

Hi there,

 

Please send a support ticket so this issue can be solved as soon as possible. Just click the link under my signature.

 

Thank you for playing Pokémon!

Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!

[Noble-Latios]

I Did not get the Pokemon Newletter Or Codes Too. This Newletter is More harder to find then Mew.

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[Darkarma]

I Did not get the Pokemon Newletter Or Codes Too. This Newletter is More harder to find then Mew.

Did you check under the truck near the SS Anne? Use strength to move it. They sometime deliver it there.

 

Hi there,

 

Please send a support ticket so this issue can be solved as soon as possible. Just click the link under my signature.

 

Thank you for playing Pokémon!

Thanks

Edited by Darkarma, 26 April 2018 - 07:56 PM.

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[Noble-Latios]

Did you check under the truck near the SS Anne? Use strength to move it. They sometime deliver it there.

 

Thanks

Oh ha ha ha. Ok Joke man i did and nothing was there but a oil spot.

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[Jeroti]

I haven't gotten the newsletter email yet either. I've been checking my junk folder and other folders every day for almost two weeks just to make sure that I didn't miss it. I signed up for the newsletter in March so I should have been sent a newsletter this month. The only Pokemon related e-mail I've received was by account activation one when I signed up.

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[SilverSaiyan64]

Has anyone received the May newsletter?

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[GuitarGuy-Honzo]

Wow im so glad im not alone on this, been a member for over 2 or 3 years probably more and stopped receiving newsletter since 2016 on and off mostly off. i know because my wife gets them but i dont. and they reply with the same thing, i've made over 4 tickets and no help. i can honestly say the customer service is terrible here. instead of looking into the problem they tend to blame the user and never try to take blame for their mistakes. This is ridiculous.

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[SilverSaiyan64]

Another month has gone by and still no news letter. I've done coding before and email automation so I really don't get why you guys haven't fixed this issue by now.

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[GuitarGuy-Honzo]

Lol this is their response after i emailed them again two days ago

Thank you for contacting Pokémon Support.

Thank you for taking the time to send us your feedback/suggestion. We regularly share player feedback and suggestions with our development team and will pass your message along to them.

Pokémon strongly encourages players to submit feedback and comments, so that this game can offer the best experience to all of you. Even though we do not always implement every suggestion we receive, we always read and pay attention to every single comment.

It is important to note that you may not receive another response regarding this.

Thank you, and have a great day!

Sincerely,
Agent_Uros

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[SilverSaiyan64]

Its been two day for me  now and no response despite it being really easy to test and make sure automatons like this work.

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[AshRed1991]

ZOMG!

I just received my first ever Nintendo Newsletter via my email since signing up last October. If I could attach a document I'd share the screen shot with you all. Still no Pokémon codes with both my Moon/Ultra Sun game copies from March 😥

Edited by AshRed1991, 29 June 2018 - 04:38 AM.

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[Jrock2380]

Happening to me as well troubleshooting did not remedy the problem.  please fix the issue or email me now.  stop shifting blame.  

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[SilverSaiyan64]

Now they've put my ticket on hold. Two weeks now.

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[EmperorDuxG]

I am no longer recieving Emails from pokemon TCGO; It has been happening from March the 3rd this year. So would even appear in my Gmail spam folder but not after the fore mentuion date

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[Mod_Lyam]

Hi EmperorDuxG,

 

Please submit a ticket by clicking the link in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.

 

Thank you!

Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!