I've tried installing and reinstalling and I can't get the Pokemon TCG Online program to work. It just gives me a black screen, although I can hear some audio.
installing, completely uninstalling, and reinstalling
the above, with my anti-virus turned off
the above, with my anti-virus turned off, reinstalled with a .msi file taken from a different web browser
switching to fullscreen
waiting for the program to start for several minutes
updating my video settings (they're fine)
I'm really running out of ideas. I would appreciate any help or ideas you could offer.
Hello there ruskojames,
I'm sorry to hear that you're still experiencing issues.
You can also check the minimum requirements here to make sure your system at least meets the minimums.If everything looks good there, you can still try a few things.
You can try pressing the ALT and TAB keys at the same time on your keyboard; this will switch between full screen and windowed mode, and often will clear the black screen.
If the above tip does not help, please try the following:
-Ensure that you have the newest video and audio drivers for your system, downloaded from the manufacturer's website. Outdated drivers account for the majority of graphics issues.
-Before running TCGO, close any unnecessary background programs (web browsers, word processor, etc.); other running apps can cause conflicts.
-Check the time and date on your computer, ensure that they are set correctly.
-Install the latest updates for your OS and run the file Refresher.exe, which can be found in your Pokémon TCGO folder (C:\Users\Your_Username\AppData\Roaming\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline).
-Try 'Run as Administrator' with Pokémon Trading Card Game Online.exe, right click on the TCGO file or desktop icon to select the option.
If you still run into an issue after trying these steps you may want to reach out to the support team. If you click on the link in my signature you will be able to open a ticket after selecting "Ask a Question".
Hope this helps!
Pokémon TCG Online Moderator
For more help from the Support Team visit the support portal and submit your ticket!
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