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[PC] Crashing - Game Crashing on Startup

Game Crash PC

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11 March 2018 - 06:26 AM

#1

GatorXxL

    Rookie Trainer

  • GatorXxL
Game keeps crashing when i start it have uninstalled and deleted the files and emptied recycle bin with the files. Have tried running as administrator.







Here is the crash report.







Unity Player [version: Unity 5.5.0p1_f43eade5c7c4]







dxgi.dll caused an Access Violation (0xc0000005)



in module dxgi.dll at 0023:6e63dbda.







Error occurred at *****************.



C:\Users\pooke\AppData\Roaming\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline\Pokemon Trading Card Game Online.exe, run by pooke.



52% memory in use.



0 MB physical memory [3860 MB free].



0 MB paging file [0 MB free].



0 MB user address space [3607 MB free].



Read from location 00000000 caused an access violation.







Context:



EDI: 0x1590e5a8 ESI: 0x00000000 EAX: 0x9757a586



EBX: 0x1590eed8 ECX: 0x00000000 EDX: 0x007c11e8



EIP: 0x6e63dbda EBP: 0x00afefe0 SegCs: 0x00000023



EFlags: 0x00210282 ESP: 0x00afefd4 SegSs: 0x0000002b







Bytes at CS:EIP:



8b 31 8d 45 f8 33 d2 50 52 52 52 51 8b 4e 54 89







Stack:



0x00afefd4: 00000000 00000000 9757a586 00aff050 ..........W.P...



0x00afefe4: 6e6512bd 9757ba36 1590e658 00aff2d8 ..en6.W.X.......



0x00afeff4: 1590e5a8 6e65a6d0 00013de2 6e648770 ......en.=..p.dn



0x00aff004: 1590eed8 1590eed8 00000000 09431eb0 ..............C.



0x00aff014: 1590e63c 1590e63c 1590e5a8 690b6844 <...<.......Dh.i



0x00aff024: 00d485b8 00e01940 1590e658 690bfffe ....@...X......i



0x00aff034: 3f**************************757ba36 .-.?L...~v.i6.W.



0x00aff044: 00aff218 6e65bcf8 00000000 00aff224 ......en....$...



0x00aff054: 6e65056e 9757b842 1590e5a8 00000000 n.enB.W.........



0x00aff064: 00000000 02000002 00*******************************.



0x00aff074: 0006040a 7501e1c7 f33e379b 0006040a .......u.7>.....



0x00aff084: 75079332 75*****************************************



***0aff094: 0006040a 00000000 ffffa22e 00000000 ................



0x00aff0a4: 6e649040 00002287 00aff2d8 00d57660 @.dn."......`v..



0x00aff0b4: ffffffff 0056004e 00440049 00410049 ....N.V.I.D.I.A.



0x00aff0c4: 00470020 00460065 0072006f 00650063 .G.e.F.o.r.c.e.



0x00aff0d4: 00470020 00580054 00310020 0035003********* .1.0.5.



0x00aff0e4: 00000030 00000000 00000000 00000000 0...............



0x00aff0f4: 00000000 00000000 00000000 00000000 ................



0x00aff104: 00000000 00000000 00000000 00000000 ................



0x00aff114: 00000000 00000000 00000000 00000000 ................



0x00aff124: 00000000 00000000 00000000 00000000 ................



0x00aff134: 00000000 00000000 00000000 00000000 ................



0x00aff144: 00000000 00000000 00000000 00000000 ................



0x00aff154: 00000000 00000000 00000000 00000000 ................



0x00aff164: 00000000 00000000 00000000 00000000 ................



0x00aff174: 00000000 00000000 00000000 00000000 ................



0x00aff184: 00000000 00000000 00000000 00000000 ................



0x00aff194: 00000000 00000000 00000000 00000000 ................



0x00aff1a4: 00000000 00000000 00000000 00000000 ................



0x00aff1b4: 00000000 000010de 00001c8d 8259103c ......***...<.Y.



0x00aff1c4: 000000a1 c0000000 00000000 3fff0000 ...............?



0x00aff1d4: 014dbad1 00000000 6e654390 00000000 ..M......Cen....



0x00aff1e4: 00020003 0000007c 00000000 00****************....#..



0x00aff1f4: 00170015 9757b846 1590e5a8 00e01940 ....F.W.....@...



0x00aff204: 00000000 1590e5a8 00000930 9757b846 ........0...F.W.



0x00aff214: 9757b842 00aff258 6e65bc5d 00000001 B.W.X...].en....



0x00aff224: 00aff264 6e63fd82 00aff2d8 9757b802 d.....cn......W.



0x00aff234: 00aff2d8 00e01940 00000000 1590e5a8 ....@...........



0x00aff244: 00000000 1590e5a8 1590e5a8 00000000 ................



0x00aff254: 00aff274 00aff2a4 6e65a9d9 00000002 t.........en....



0x00aff264: 00aff2b0 6e63fa24 1590e5a8 00aff2d***...$.cn........



0x00aff274: 00e01940 1590e5a8 00aff37c 9757b8d6 @.......|.....W.



0x00aff284: 00d485b8 690627f0 00aff4a0 9757b801 .....'.i......W.



0x00aff294: 1590e5a8 6e642300 1590e5a8 1590e5a8 .....#dn........



0x00aff2a4: 00aff390 6e65a9a6 00000001 00aff39c ......en........



0x00aff2b4: 6e64c5d6 6e64c500 00aff39c 6e64c5c1 ..dn..dn......dn



0x00aff2c4: 00aff37c 9757b9fa 00d485b8 6e648770 |.....W.....p.dn



0x00aff2d4: 00aff4a0 00000002 0006040a 00000000 ................



0x00aff2e4: 00000000 00000000 00000000 00000500 ................



0x00aff2f4: 000002d0 00000000 00000001 0000001c ................



0x00aff304: 00000000 00000000 00000000 00000001 ................



0x00aff314: 00000000 00000030 00000001 00000000 ....0...........



0x00aff324: 00000000 00000000 00000002 00000000 ................



0x00aff334: 00000001 00d485b8 00000000 9757b900 ..........******



*******************************0d485b8 6e63559c ....%Ydn.....Ucn



0x00aff354: 00aff3e0 00000000 00d485b8 00aff4a0 ................



0x00aff364: 6e64582a 6e648b80 00d57654 00aff3a0 *Xdn..dnTv......



0x00aff374: 00aff394 00e01940 00000000 00000000 ....@...........



0x00aff384: 00d485b8 9757b9fa 00aff2c8 00aff3f0 ......W.........



0x00aff394: 6e65b519 00000002 00aff3fc 6e68852c ..en..***...,.hn



0x00aff3a4: 00e01dac 00aff4a0 00000000 00000000 ................



0x00aff3b4: 00000000 6e6350b0 01ee1078 9757b99a .....Pcnx.....W.



0x00aff3c4: 00aff500 01ee1078 00********************************



***0aff3d4: 00d485b8 00e01974 00aff428 00d485b8 ....t...(.......



0x00aff3e4: 00000000 00d57618 9757b99a 00aff920 .....v....W. ...



0x00aff3f4: 6e65d315 00000000 00aff50c 6e688251 ..en........Q.hn



0x00aff404: 00e01dac 00aff4a0 00000000 00000000 ................



0x00aff414: 01ee1078 00000000 0006040a 00000000 x...............



0x00aff424: 00000000 00e01dac 00000000 0006040a ................



0x00aff434: 01ee1078 00aff564 00aff534 00000002 x...d...4.......



0x00aff444: 00000000 00000000 00000000 00000000 ................



0x00aff454: 00000000 00000500 000002d0 00000000 ................



0x00aff464: 00000001 0000001c 00000000 00000000 ................



0x00aff474: 00000000 00000001 00000000 00000030 ............0...



0x00aff484: 00000001 00000000 00000000 00000000 ................



0x00aff494: 00000002 00000000 00000001 00000002 ................



0x00aff4a4: 0006040a 00000000 00000000 00000000 ................



0x00aff4b4: 00000000 00000500 000002d0 00000000 ..........******



**********************000001c 00000000 00000000 ................



0x00aff4d4: 00000000 00000001 00000000 00000030 ............0...



0x00aff4e4: 00000001 00000000 00000000 00000000 ................



0x00aff4f4: 00000002 00000000 00000001 00000000 ................



0x00aff504: 9757be42 00000000 00aff578 0151b3a3 B.W.....x.....Q.



0x00aff514: 00d485b8 00e01dac 0006040a 00aff534 ............4...



0x00aff524: 00aff564 00000000 01ee1078 00000000 d.......x.......



0x00aff534: 00000500 000002d0 0000001c 00000000 ................



0x00aff544: 00000001 00000000 00000030 00000001 ........0.......



0x00aff554: 00000000 00000000 00000000 00000002 ................



0x00aff564: 00000000 00000001 00000000 00000000 ................



0x00aff574: 00*****************151bff1 00000500 ..........Q.....



0x00aff584: 000002d0 0000001c 00000000 00000002 ................



0x00a*************0a 00*****************************************



0x00aff5a4: 062881d4 000002d0 000002d0 7263736e ..(.........nscr



0x00aff5b4: 696e6565 06280064 ffffffff 00000009 eenid.(.........



0x00aff5c4: 0000000f 00aff64c 014df6c8 06a254e0 ....L.....M..T..



0x00aff5d4: 0006040a 00000500 000002d0 00000500 ................



0x00aff5e4: 000002d0 00000000 00********************************



***0aff5f4: 00000001 00000001 00aff6bc 00aff6c0 ................



0x00a*****************0aff6cc 06****************************.<..



0x00aff614: 00060100 76d6ec56 76**********************.vv..vX...



0x00aff624: 00000000 00000000 00000780 00000438 ............8...



0x00aff634: 00000001 00000000 00000000 00000001 ................



0x00aff644: 00000000 00000000 00aff6d4 014e387b ............{8N.



0x00aff654: 00000000 00000500 000002d0 00060100 ................



0x00aff664: 00060100 0629bb00 00000000 00aff6bc ......).........



0x00aff674: 00*****************0aff6cc 000002d0 ................



0x00aff684: 00000500 00000000 05b1e5c0 05fbfa60 ............`...



0x00aff694: 05fbf310 0000f51a 05b1e5c0 00aff6b8 ................



0x00aff6a4: 00e4120f 05fbfa60 05fbfa60 01e768b0 ....`...`....h..



0x00aff6b4: 00000000 00000000 00000004 00000004 ................



0x00aff6c4: 00000004 0629bb00 00000000 00003002 ......)......0..



0x00aff6d4: 00aff750 00fe1821 00000500 000002d0 P...!...........



0x00aff6e4: 00060100 00000000 00000000 01ee0488 ................



0x00aff6f4: 00000000 7502fcf0 984df348 fffffffe .......uH.M.....



0x00aff704: 7502760b 014c9bf9 0006040a 00aff71c .v.u..L.........



0x00aff714: 05fbfa60 0006040a 00000001 00000005 `...............



0x00aff724: 00000020 0000002f 00000000 00000000 .../...........



0x00aff734: 00000000 00000000 000002d0 00000500 ................



0x00aff744: 00060100 00000000 00000000 00aff888 ................



0x00aff754: 014e9b1a 015c200b 00000000 0098c000 ..N.. \.........



0x00aff764: 06286370 00c0003f 000003ff 00000000 pc(.?...........



0x00aff774: 0000008c 0000008f 00001fff 06286420 ............ d(.



0x00aff784: 7fffffff 00aff7b8 015e08b5 00000091 ..........^.....



0x00aff794: 0000009f 0000000f 0000000f 7fffffff ................



0x00aff7a4: 00000000 01e53a80**********0****************(.......



0x00aff7b4: 00aff700 00aff7e8 0********************.......].x ..



0x00aff7c4: 01dc5ac8 0000000f 00aff7d8 7fffffff .Z..............



0x00aff7d4: 06285e50 01e53a80 05b01728 05b005a8 P^(..:..(.......



0x00aff7e4: 00000092 0000009f 015cf5a9 06285c20 ..........\. \(.



0x00aff7f4: 01dc5ac8 0000000f 00000000 00000083 .Z..............



0x00aff804: 0000008f 00aff744 616e614d 00646567 ....D...Managed.



0x00aff814: 6c65746e 00000000 00000007 0000000f ntel............



0x00aff824: 01dc5ac8 05d5bb90 05d5bbc8 05d5bbc8 .Z..............



0x00aff834: 00000016 05b1cec0 6f6e6f4d 6e6f6d2f ........Mono/mon



0x00aff844: 6c642e6f 00af006c 0000000d 0000000f o.dll...........



0x00aff854: 00000000 00000000***********************************



0x00aff864: 015bc3c0 00d13a32 00000000 00*************..........



0x00aff874: 00000000 05b1cec0 05b1cf00 00000000 ................



0x00aff884: 04100801 00aff8a0 015896f8 00e30000 ..........X.....



0x00aff894: 00000000 00d13a33 0000000a 00aff930 ....3:......0...



0x00aff8a4: 015c1fb8 00e30000 00000000***************.......3:..



0x00aff8b4: 0000000a f7b84ee6 015c200b 015c200b ....************



*************************0044 00d1215c ******** ....D...\!..



0x00aff8d4: 00d12038 00000000 00000000 00000000 8 ..............



0x00aff8e4: 00000000 00000000 00000000 00000000 ................



0x00aff8f4: 00000000 00000000 00000000 00aff92c ............,...



0x00aff904: 00aff92c 015d3745 c0000005 015c200b ,...E7]...... \.



0x00aff914: 00000000 00aff8b8 00afe984 00aff97c ............|...



0x00aff924: 015c3910 f6f4f2ee 00000000 00aff944 .9\.........D...



0x00aff934: 73908654 0098c000 73908630 555797e8 T..s....0..s..WU



0x00aff944: 00aff98c 76f14a77 0098c000 f33e3e0b .***************



**********************************c000 c0000005 ................



0x00aff964: 00000000 00afe960 76e0d5e0 f33e3e0b ....`......v.>>.



0x00aff974: 00aff950 00afe960 00aff994 76f26a50 P...`.......Pj.v



0x00aff984: 856b3cbf 00000000 00aff99c 76f14a47 .<>



0x00aff994: ffffffff 76f39ea5 00000000 00000000 .......v........



0x00aff9a4: 015c200b 0098c000 00000000 00000000 . \.............



0x00aff9b4: 00000000 00000000 00000000 00000000 ................



0x00aff9c4: 00000000 00000000 00000000 00000000 ................



0x00aff9d4: 00000000 00000000 00000000 00000000 ................



0x00aff9e4: 00000000 00000000 00000000 00000000 ................



0x00aff9f4: 00000000 00000000 00000000 00000000 ................



0x00affa04: 00000000 00000000 00000000 00000000 ................



0x00affa14: 00000000 00000000 00000000 00000000 ................



0x00affa24: 00000000 00000000 00000000 00000000 ................



0x00affa34: 00000000 00000000 00000000 00000000 ................



0x00affa44: 00000000 00000000 00000000 00000000 ................



0x00affa54: 00000000 00000000 00000000 00000000 ................



0x00affa64: 00000000 00000000 00000000 00000000 ................



0x00affa74: 00000000 00000000 00000000 00000000 ................



0x00affa84: 00000000 00000000 00000000 00000000 ................



0x00affa94: 00000000 00000000 00000000 00000000 ................



0x00affaa4: 00000000 00000000 00000000 00000000 ................



0x00affab4: 00000000 00000000 00000000 00000000 ................



0x00affac4: 00000000 00000000 00000000 00000000 ................



0x00affad4: 00000000 00000000 00000000 00000000 ................



0x00affae4: 00000000 00000000 00000000 00000000 ................



0x00affaf4: 00000000 00000000 00000000 00000000 ................



0x00affb04: 00000000 00000000 00000000 00000000 ................



0x00affb14: 00000000 00000000 00000000 00000000 ................



0x00affb24: 00000000 00000000 00000000 00000000 ................



0x00affb34: 00000000 00000000 00000000 00000000 ................



0x00affb44: 00000000 00000000 00000000 00000000 ................



0x00affb54: 00000000 00000000 00000000 00000000 ................



0x00affb64: 00000000 00000000 00000000 00000000 ................



0x00affb74: 00000000 00000000 00000000 00000000 ................



0x00affb84: 00000000 00000000 00000000 00000000 ................



0x00affb94: 00000000 00000000 00000000 00000000 ................



0x00affba4: 00000000 00000000 00000000 00000000 ................



0x00affbb4: 00000000 00000000 00000000 00000000 ................



0x00affbc4: 00000000 00000000 00000000 00000000 ................



0x00affbd4: 00000000 00000000 00000000 00000000 ................



0x00affbe4: 00000000 00000000 00000000 00000000 ................



0x00affbf4: 00000000 00000000 00000000 00000000 ................



0x00affc04: 00000000 00000000 00000000 00000000 ................



0x00affc14: 00000000 00000000 00000000 00000000 ................



0x00affc24: 00000000 00000000 00000000 00000000 ................



0x00affc34: 00000000 00000000 00000000 00000000 ................



0x00affc44: 00000000 00000000 00000000 00000000 ................



0x00affc54: 00000000 00000000 00000000 00000000 ................



0x00affc64: 00000000 00000000 00000000 00000000 ................



0x00affc74: 00000000 00000000 00000000 00000000 ................



0x00affc84: 00000000 00000000 00000000 00000000 ................



0x00affc94: 00000000 00000000 00000000 00000000 ................



0x00affca4: 00000000 00000000 00000000 00000000 ................



0x00affcb4: 00000000 00000000 00000000 00000000 **************..



0x00affcc4: 00000000 00000000 00000000 00000000 ................



0x00affcd4: 00000000 00000000 00000000 00000000 ................



0x00affce4: 00000000 00000000 00000000 00000000 ................



0x00affcf4: 00000000 00000000 00000000 00000000 ................



0x00affd04: 00000000 00000000 00000000 00000000 ................



0x00affd14: 00000000 00000000 00000000 00000000 ................



0x00affd24: 00000000 00000000 00000000 00000000 ................



0x00affd34: 00000000 00000000 00000000 00000000 ................



0x00affd44: 00000000 00000000 00000000 00000000 ................



0x00affd54: 00000000 00000000 00000000 00000000 ................



0x00affd64: 00000000 00000000 00000000 00000000 ................



0x00affd74: 00000000 00000000 00000000 00000000 ................



0x00affd84: 00000000 00000000 00000000 00000000 ................



0x00affd94: 00000000 00000000 00000000 00000000 ................



0x00affda4: 00000000 00000000 00000000 00000000 ................



0x00affdb4: 00000000 00000000 00000000 00000000 ................



0x00affdc4: 00000000 00000000 00000000 00000000 ................



0x00affdd4: 00000000 00000000 00000000 00000000 ................



0x00affde4: 00000000 00000000 00000000 00000000 ................



0x00affdf4: 00000000 00000000 00000000 00000000 ................



0x00affe04: 00000000 00000000 00000000 00000000 ................



0x00affe14: 00000000 00000000 00000000 00000000 ................



0x00affe24: 00000000 00000000 00000000 00000000 ................



0x00affe34: 00000000 00000000 00000000 00000000 ................



0x00affe44: 00000000 00000000 00000000 00000000 ................



0x00affe54: 00000000 00000000 00000000 00000000 ................



0x00affe64: 00000000 00000000 00000000 00000000 ................



0x00affe74: 00000000 00000000 00000000 00000000 ................



0x00affe84: 00000000 00000000 00000000 00000000 ................



0x00affe94: 00000000 00000000 00000000 00000000 ................



0x00affea4: 00000000 00000000 00000000 00000000 ................



0x00affeb4: 00000000 00000000 00000000 00000000 ................



0x00affec4: 00000000 00000000 00000000 00000000 ................



0x00affed4: 00000000 00000000 00000000 00000000 ................



0x00affee4: 00000000 00000000 00000000 00000000 ................



0x00affef4: 00000000 00000000 00000000 00000000 ................



0x00afff04: 00000000 00000000 00000000 00000000 ................



0x00afff14: 00000000 00000000 00000000 00000000 ................



0x00afff24: 00000000 00000000 00000000 00000000 ................



0x00afff34: 00000000 00000000 00000000 00000000 ................



0x00afff44: 00000000 00000000 00000000 00000000 ................



0x00afff54: 00000000 00000000 00000000 00000000 ................



0x00afff64: 00000000 00000000 00000000 00000000 ................



0x00afff74: 00000000 00000000 00000000 00000000 ................



0x00afff84: 00000000 00000000 00000000 00000000 ................



0x00afff94: 00000000 00000000 00000000 00000000 ................



0x00afffa4: 00000000 00000000 00000000 00000000 ................



0x00afffb4: 00000000 00000000 00000000 00000000 ................



0x00afffc4: 00000000 00000000 00000000 00000000 ................



0x00afffd4: 00000000 00000000 00000000 00000000 ................



0x00afffe4: 00000000 00000000 00000000 00000000 ................



0x00affff4: 00000000 00000000 00000000 ............







Module 1



C:\WINDOWS\SYSTEM32\xinput1_3.dll



Image Base: 0x00400000 Image Size: 0x00016000



File Size: 81768 File Time: 2007-04-04_205342



Version:



Company: Microsoft Corporation



Product: Microsoft® DirectX for Windows®



FileDesc: Microsoft Common Cont**********



FileVer: **********



**odVer: 9.18.944.0







Module 2



C:\Users\pooke\AppData\Roaming\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline\Pokemon Trading Card Game Online.exe



Image Base: 0x00e30000 Image Size: 0x01231000



File Size: 18219912 File Time: 2018-01-25_102214



Version:



Company:



Pro******



****Desc:



Fil***************45



ProdVer: 5.5.0.16045

  • 0

11 March 2018 - 08:03 AM

#2

Mod_Alder

    Moderator

  • Mod_Alder

Sorry to hear you are having an issue. If you have not already, would you send in a support ticket to our CS team and make sure to include your crash log. You can submit a ticket by following the link in my signature. 


Moderator Alder
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


11 March 2018 - 08:03 AM

#3

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Hey there!

 

If you have already did a complete uninstall by following the steps here, I would suggest making sure that your system meets the minimum requirements here. If everything looks good there, you can try the suggestions below.

 

Make sure that you have the newest display driver for your video card, downloaded from the manufacturer's website. We also recommend that you change your graphics settings from within the game to make sure that TCGO will run at its fastest. Trying unchecking all of the various graphics options to see if this helps. Prior to loading TCGO, please close any apps that you may have running in the background to avoid conflicts and to free up more memory for TCGO.

 

If you continue to experience any issues, please reach out to our support team by clicking the link in my signature and selecting the "Ask a Question" option.


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!




Also tagged with one or more of these keywords: Game Crash, PC