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[GENERAL] Login - Unable to Reset Password


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01 March 2018 - 02:18 AM

#1

iBuzyy

    Novice Trainer

  • iBuzyy

Hello,

 

i signed in on my PTCGO account today but by an accident i removed the arrow on the button where is reminds me of my Password every time i want to log in .. wanted to sign-in again later and ofc it was gone and i dont remember it at all. When i now want to "reset" it it send me to this page to do that but the page is in danish ( is that correct? whatever they speak in Denmark ) but im from Germany and cant understand it. Yes i tried Google translate but, since i still wasnt able to do it, i doubt that i get it right what to fill in. 

 

Every help appriciated. 

 

iBuzyy


  • 0

01 March 2018 - 02:33 AM

#2

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Hey there! Sorry to hear you are having an issue with that password reset. Let me know if you are able to reset your password through this link here.


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


01 March 2018 - 02:39 AM

#3

iBuzyy

    Novice Trainer

  • iBuzyy

Which link?


  • 0

01 March 2018 - 03:19 AM

#4

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Which link?

Looks like there was an issue with the original link I posted. It should be fixed now. Thanks for pointing that out!


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!