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Please Help Me! Big Bug


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08 February 2018 - 01:01 PM

#1

SIALANA123

    Rookie Trainer

  • SIALANA123

Hi

I created a trade with two gastly and two gengars. The next day, all my packages are gone (except XY - Blastoise) and my other cards are gone (including my gengars)

Please help me. I had a lot of packages and cool cards

Wainting for your answer.

Thank you


  • 0

08 February 2018 - 08:46 PM

#2

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Hi

I created a trade with two gastly and two gengars. The next day, all my packages are gone (except XY - Blastoise) and my other cards are gone (including my gengars)

Please help me. I had a lot of packages and cool cards

Wainting for your answer.

Thank you

Trainer SIALANA123,

 

Your collection is stored on the servers so everything should still be there. Have you tried logging out and logging back in by chance? 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


21 February 2018 - 09:42 AM

#3

Nanakie76

    Rookie Trainer

  • Nanakie76

bonjour. je ne comprend pas jai des cartes en plusieur fois mais aucune ne peut etre echangable donc si toute fois vous savez comment faire faite le moi savoir merci a tous  =)


  • 0

21 February 2018 - 04:23 PM

#4

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Nanakie76,
 
For support in French, please submit a post on our French Technical Support forum or by submitting a ticket to our French support team.
 
Thanks!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


16 March 2018 - 05:21 PM

#5

Princess_Aurora

    Trainer

  • Princess_Aurora

Translating, Mod_Jynthu.

 

Bien le bonjour, Nanakie76,

 

Si vous désirez du soutient technique, veuillez poster un message sur notre forum de soutien français ou envoyez un message à notre équipe de soutient français.

 

Merci!

 

Note: Pour répondre à votre question, les cartes avec un petit cadenas gris sont malheureusement inéchangeables. Seulement les cartes obtenues dans des packets qui sont obtenus à l'aide de codes (c'est à ça que servent les cartes bizarres avec une série de chiffres et de lettres dans les paquets booster), les paquets gagnées lors de tournois, les paquets et cartes obtenus dans des échanges, et les paquets achetés avec des gemmes (au Canada seulement) peuvent être échangeables. Bonne chance!  :)


Friendship is magic!

  • 0

16 March 2018 - 05:23 PM

#6

Princess_Aurora

    Trainer

  • Princess_Aurora

Hi

I created a trade with two gastly and two gengars. The next day, all my packages are gone (except XY - Blastoise) and my other cards are gone (including my gengars)

Please help me. I had a lot of packages and cool cards

Wainting for your answer.

Thank you

 

My mentor has always told me, "When there is a big bug, use a Charmander. Or a Pidgey. Or just the fly swatter on the desk behind you."


Edited by Princess_Aurora, 16 March 2018 - 05:24 PM.

Friendship is magic!

  • 0

17 March 2018 - 12:39 AM

#7

The_Real_Bug

    Expert Trainer

  • The_Real_Bug

My mentor has always told me, "When there is a big bug, use a Charmander. Or a Pidgey. Or just the fly swatter on the desk behind you."

 

Someone called me?


Don't follow the trends, follow my threads

/u/The_Real_Bug_ /r/ptcgo

  • 0

17 March 2018 - 01:55 AM

#8

Princess_Aurora

    Trainer

  • Princess_Aurora

Someone called me?

A bug! And here comes the giant fly swat... ;)


Friendship is magic!

  • 1

17 March 2018 - 12:51 PM

#9

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Princess_Aurora,

 

Thank you for the translation and for helping another player! 


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


18 March 2018 - 09:25 PM

#10

Princess_Aurora

    Trainer

  • Princess_Aurora

My pleasure. I always enjoy seeing french players stumble into the English forums, or vice-versa, and they get so confused that they're ready to say "hallelujah" when a multi-language player speaks up. 


Friendship is magic!

  • 0

04 April 2018 - 02:06 PM

#11

Mod_Gunning

    Junior Trainer

  • Mod_Gunning

Hi Princess_Aurora,

 

Being so confused in order to sing "hallelujah" is never good! We are happy to have people like you preventing that! Keep up the good work!


Need help from the support team? Visit the support portal and submit a ticket!