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HELP - empoleon theme deck missing


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02 February 2018 - 03:33 AM

#1

Muirak

    Rookie Trainer

  • Muirak

i had 2 empoleon theme deck codes, i redeemed both of them but i only ended up with one and no cards from the second why


Edited by Muirak, 02 February 2018 - 03:33 AM.

  • 0

02 February 2018 - 03:43 AM

#2

RobRatt

    Elite Trainer

  • RobRatt

As I understand it, the first one opens automatically.  The second doesn't.  You have the option to trade it if you want, and can also open it if you need extra copies of those cards.  Look in your Collection > Packs.


  • 1

02 February 2018 - 04:01 AM

#3

Mod_Elderberry

    Moderator

  • Mod_Elderberry

As RobRatt said, I would check to make sure you in fact have received both theme decks.

 

If you haven't, I suggest that you send a ticket into the support team so they can investigate this matter further. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question".

 

I hope that helps and good luck!


Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


15 March 2019 - 07:06 AM

#4

punyeta4

    Rookie Trainer

  • punyeta4

All my theme decks are missing. Please help!


  • 0

15 March 2019 - 08:09 PM

#5

Mod_RedDragon

    Moderator

  • Mod_RedDragon

All my theme decks are missing. Please help!

Hey there!

 

I would suggest that you send in a support ticket so they can look into this further with you. You can create a ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!