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[PC] Installation - Can't download PTCGO

Installation PC

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30 December 2017 - 11:21 PM

#1

Charizard5515

    Rookie Trainer

  • Charizard5515
I have an Acer 2 in 1 Touchscreen Laptop. Every time I try to download PTCGO, it does not download. The farthest I have gotten is halfway downloaded until it just stops downloading. Usually it says it will take 2 hours, but then that disappears and it never downloads. Any one know why it won't download?
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30 December 2017 - 11:54 PM

#2

Mod_Elderberry

    Moderator

  • Mod_Elderberry
Hello Trainer Charizard5515,
 
I'm sorry to hear that you are having an issue downloading PTCGO. The first thing that I would like to check is: are you downloading the installation files from the official download page located here: https://www.pokemon....nline/download/ ?
 
Thanks for your post!

Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


31 December 2017 - 12:59 AM

#3

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Charizard5515,

 

I have updated the title of this topic to be more descriptive. 

 

If you have verified that you are downloading the game installer from the correct source, I would also recommend checking to ensure that you have a stable internet connection and that a firewall is not blocking the installation. Additionally, sometimes browsers may ask you for permission to download executable files for the protection of your computer system. If this is the case and you decline permission, the download will fail.

 

Please let us know if you continue to experience an issue!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


08 May 2018 - 07:48 PM

#4

Castinova

    Rookie Trainer

  • Castinova

I'm having an issue as to when im downloading the game it stops halfway and just sits there, but doesn't do anything I've tried countless times, used different VPN's it's not my internet so im assuming it has something to do with the game?


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08 May 2018 - 10:59 PM

#5

Mod_RedDragon

    Moderator

  • Mod_RedDragon

I'm having an issue as to when im downloading the game it stops halfway and just sits there, but doesn't do anything I've tried countless times, used different VPN's it's not my internet so im assuming it has something to do with the game?

Hey there!

 

Welcome to the forums! Its looks like this thread is a bit old. Be sure to check the forum rules here for more information on posting in older threads. For your issue, have you tried Mod_Jynthu's suggestions? I would definitely check your internet connection first. Have you tried not using a VPN to see if that makes any difference? If you continue to have an issue downloading the game and your system/internet meet the minimums here, you can get in touch with our support team. You can create a ticket by clicking the link in my signature, selecting PTCGO, and then selecting "Contact Us". 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!




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