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[GENERAL] Installation - Property.USER_PROFILE Error

PC Game Crash Installation

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13 December 2017 - 08:05 PM




  • Mod_RedDragon

hi, thanks for the fast response, but none of that have solved my problem


as i said, i have manually erased the pokemon folder, however at control panel i still have it, and i it gives me the user profile error, but all of the options u gave me require that i run uninstall, and i cant use it for that same error 

Hey there Kruskalf!


I merged your post into this thread as it is a similar issue. I see that you are still having an issue trying to uninstall the game. I would suggest checking out the second link that TPCi_Samhayne posted which can be found here. Trainer Jigglypuffan posted some steps that worked for him regarding that USER_PROFILE error that keeps popping up when trying to uninstall. I would definitely give that a shot as that seems to be working for many players who are running into a similar issue. Of course if you need any additional help or if those steps are not working out for you please reach out to our support team so they can assist you further. You can open a support ticket by clicking the link in my signature and selecting the "Ask a Question" option. Hopefully we can get you up and running as soon as possible!

Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!

13 December 2017 - 10:33 PM



    Elite Trainer

  • Jigglypuffan

little comment..


i download the pokemon installer on the pokemon site for fun.. in case someone would have erased it on his computer.. this :  https://www.pokemon.com/us/pokemon-tcg/play-online/download/


and with the pokemoninstaller here, you  only have the option to install the game...


its weird the one i have from before allow me to repair/uinstall/install ..




anyway its not the end of the world.. its just if someone deleted  pokemon installer before.. he can't do what i say i think..

Edited by Jigglypuffan, 13 December 2017 - 10:44 PM.

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22 December 2017 - 12:07 PM




  • Mod_Vengr

The Refresher Method usually fixes the USER_PROFILE error.

You missed the Refresher Method?


Here it is for your convenience! 


Refresher Method:

  • Without uninstalling the game, download the latest installer from the TCG Online download page: http://www.pokemon.com/us/pokemon-tc...line/download/
  • Run the installer
  • Find the folder in which you installed the game, named PokemonTradingCardGameOnline, and run the Refresher executable manually.
  • Run the game client and log in


Moderator Vengr
Pokémon TCG Online Moderator


"I see now that one's birth is irrelevant, it is what you do, that determines who you are" - Mewtwo


Need help from the support team? Visit the support portal and submit a ticket!

27 January 2019 - 04:14 PM



    Rookie Trainer

  • DarkZeal
Does not play the game more years , because the game development can nto repait this ******** error.

[url="https://support.pokemon.com/hc/en-us/articles/360001058433-What-do-I-do-about-a-USER-PROFILE-error-"]https://support.pokemon.com/hc/en-us/articles/360001058433-What-do-I-do-about-a-USER-PROFILE-error-[/url]does not help.

Can you get 100 USD and pay it to any programmer for solve this issue?
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Also tagged with one or more of these keywords: PC, Game Crash, Installation