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[GENERAL] Installation - Property.USER_PROFILE Error

PC Game Crash Installation

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12 December 2017 - 08:48 PM

#1

SweetSama

    Rookie Trainer

  • SweetSama

When can I install again?


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12 December 2017 - 08:55 PM

#2

Yuzbindort

    Rookie Trainer

  • Yuzbindort

I get the same error when I try to uninstall 


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12 December 2017 - 08:58 PM

#3

Mod_RedDragon

    Moderator

  • Mod_RedDragon

When can I install again?

Hey there SweetSama!

 

Were you able to download the game by chance? If you are running into a USER_PROFILE error check out this link here for a few things you can try that should resolve the issue. 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


12 December 2017 - 09:20 PM

#4

fedepastoriza

    Rookie Trainer

  • fedepastoriza

I can´t get the last update. It freezes here: What should I do?

 

[URL removed by Mod_RedDragon]


Edited by Mod_RedDragon, 12 December 2017 - 10:01 PM.

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12 December 2017 - 09:25 PM

#5

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

If you are playing on PC or Mac, you will want to un-install and reinstall.  You can find links to do so from http://forums.pokemontcg.com/topic/55141-update-249-on-dec-12-ipad-version-delay-and-patching-issues/?p=585205

 

If you are attempting to play on iPad, all we can do at this point is ask for your patience.  The app was released by us several hours ago but has not yet become available in the App Store.  


Alex Leary
Pokémon TCG Online
The Pokémon Company International

Need help from the support team? Visit the [url="http://www.pokemon.com/support"]support portal[/url] and submit a ticket!
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12 December 2017 - 09:46 PM

#6

borg79

    Rookie Trainer

  • borg79

After maintanance break game doesn't work.

During the start only small window call "Refresher" opens and none of the buttons "CLOSE", "REPAIR", "PLAY" work.
And new installer version doesn't work at all. Trying to reinstall just received a short information that "Property.USER_PROFILE" can't be reached.


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12 December 2017 - 09:51 PM

#7

Rhadamamthys

    Rookie Trainer

  • Rhadamamthys

The repair button does not work, and when downloading the file from the pokemon tgc site, the following message appears: "Can not access the address of the USER_PROFILE network", and installation is not complete. what to do?


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12 December 2017 - 09:54 PM

#8

fedepastoriza

    Rookie Trainer

  • fedepastoriza

If you are playing on PC or Mac, you will want to un-install and reinstall.  You can find links to do so from http://forums.pokemontcg.com/topic/55141-update-249-on-dec-12-ipad-version-delay-and-patching-issues/?p=585205

 

If you are attempting to play on iPad, all we can do at this point is ask for your patience.  The app was released by us several hours ago but has not yet become available in the App Store.  

I have never been able to un-install it. It always shows a pop-up message saying "No se puede obtener acceso a la ubicación de red Property.USER_PROFILE." with the options "Reintentar" y "Cancelar" (that, in english is something like: "Can´t get access to the net´s location Property.USER_PROFILE." with the options "Retry" and "Cancel")


Edited by fedepastoriza, 12 December 2017 - 09:54 PM.

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12 December 2017 - 09:55 PM

#9

Rhadamamthys

    Rookie Trainer

  • Rhadamamthys

Hello, did you already install version 2.49 for windows? I'm still in trouble here. The same message that you are reporting appears.


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12 December 2017 - 09:58 PM

#10

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

For USER_PROFILE errors, please see: http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1596

 

You might also find this customer's feedback helpful:  http://forums.pokemontcg.com/topic/55135-general-patching-update-hangs/?p=585207


Alex Leary
Pokémon TCG Online
The Pokémon Company International

Need help from the support team? Visit the [url="http://www.pokemon.com/support"]support portal[/url] and submit a ticket!
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12 December 2017 - 10:05 PM

#11

Mod_RedDragon

    Moderator

  • Mod_RedDragon

The repair button does not work, and when downloading the file from the pokemon tgc site, the following message appears: "Can not access the address of the USER_PROFILE network", and installation is not complete. what to do?

Hey there Rhadamamthys!

 

If you are running into a USER_PROFILE error check out this link here. If for some reason these steps so not work Trainer JigglyPuffan has a solution that he posted here that worked for him. I suggest trying those steps if the first link does not resolve the issue for you. Hope that helps!


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


12 December 2017 - 10:06 PM

#12

Mod_RedDragon

    Moderator

  • Mod_RedDragon

The repair button does not work, and when downloading the file from the pokemon tgc site, the following message appears: "Can not access the address of the USER_PROFILE network", and installation is not complete. what to do?

I merged your post into this thread as it is a similar issue.


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


12 December 2017 - 10:08 PM

#13

borg79

    Rookie Trainer

  • borg79

I found a cure :)
Had to uninstall existing game and install it again. And now it works!


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12 December 2017 - 10:09 PM

#14

fedepastoriza

    Rookie Trainer

  • fedepastoriza

For USER_PROFILE errors, please see: http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1596

 

You might also find this customer's feedback helpful:  http://forums.pokemontcg.com/topic/55135-general-patching-update-hangs/?p=585207

Thank you, this was the solution:

Refresher Method:

  • Without uninstalling the game, download the latest installer from the TCG Online download page: http://www.pokemon.c...nline/download/
  • Run the installer
  • Find the folder in which you installed the game, named PokemonTradingCardGameOnline, and run the Refresher executable manually.
  • Run the game client and log in

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12 December 2017 - 10:09 PM

#15

Mod_RedDragon

    Moderator

  • Mod_RedDragon

After maintanance break game doesn't work.

During the start only small window call "Refresher" opens and none of the buttons "CLOSE", "REPAIR", "PLAY" work.
And new installer version doesn't work at all. Trying to reinstall just received a short information that "Property.USER_PROFILE" can't be reached.

I merged your post into this thread as well. Also glad to hear you are up and running!  :cool:


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


12 December 2017 - 10:12 PM

#16

Mod_RedDragon

    Moderator

  • Mod_RedDragon


I can´t get the last update. It freezes here: What should I do?

 

[URL removed by Mod_RedDragon]

I also merged your post into this thread. Good to hear that many of you are able to resolve the issue!


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


12 December 2017 - 10:54 PM

#17

Jigglypuffan

    Elite Trainer

  • Jigglypuffan

Hello just saying i did look this link first : 

 

http://support.pokemon.com/ics/support/default.asp?deptID=15227&redirect=true

 

i did not see this page before :

 

http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1596

 

probably i could do the refresher thing and don't have to uninstall.. anyway im all good now..


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13 December 2017 - 07:12 PM

#18

Kruskalf

    Rookie Trainer

  • Kruskalf

Hi, i have been trying to play all day long and it has been impossible 4 me :(

 

at first i have the frozen problem where the repair button does not work, i tried to uninstal but i had the  "User_profile" Error, i just delete all the folder... what a big mistake i made, now i have downloaded the .exe and i have the same  "User_profile" Error!! but when i try to install it

 

plz can someone help me plz?


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13 December 2017 - 07:28 PM

#19

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

For USER_PROFILE errors, please see: http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1596

You might also find this customer's feedback helpful: http://forums.pokemontcg.com/topic/55135-general-patching-update-hangs/?p=585207

 

If you can't get things going, the Pokémon Support Team is always here to help.  Please visit http://pokemon.com/support and enter a Question with the details of what is happening and they can respond directly to you.

 

Thank you!


Alex Leary
Pokémon TCG Online
The Pokémon Company International

Need help from the support team? Visit the [url="http://www.pokemon.com/support"]support portal[/url] and submit a ticket!
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13 December 2017 - 07:47 PM

#20

Kruskalf

    Rookie Trainer

  • Kruskalf

hi, thanks for the fast response, but none of that have solved my problem

 

as i said, i have manually erased the pokemon folder, however at control panel i still have it, and i it gives me the user profile error, but all of the options u gave me require that i run uninstall, and i cant use it for that same error 


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