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[RESOLVED] Scheduled Maintenance | Dec. 12, 2017 starting at 7:00 a.m. Pacific (UTC-8)


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11 December 2017 - 10:39 PM

#1

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

On Tuesday, Dec, 12, 2017, the Pokémon TCG Online will conduct maintenance with the following schedule:

  • 5:30 a.m. Pacific - Tournaments offline, allowing Tournaments in progress to finish.
     
  • 7:00 a.m. Pacific - Game offline.
     
  • 12:00 noon Pacific - Game available.

All times Pacific Standard Time, 8 hours behind UTC.  

 

This maintenance is to release new game version 2.49.  Version 2.49 is mainly a bug fix version, with no new player features.  Look for patch notes and updated known issues to be posted when version 2.49 is live.


Alex Leary
Pokémon TCG Online
The Pokémon Company International

Need help from the support team? Visit the [url="http://www.pokemon.com/support"]support portal[/url] and submit a ticket!
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12 December 2017 - 08:47 PM

#2

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne
This maintenance has completed as of 11:41 a.m. Pacific.

Known Issue: 2.49 update is not yet visible in the App Store. If you are attempting to play on iPad, please be patient for the update to propagate throughout the App Store.

Known Issue: Mac players running OSX 10.12 or higher will need to reinstall. Please visit this support article for steps:http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=2460

Known Issue: Customers patching from between 7 a.m. and 10 a.m. Pacific cannot proceed with Patching from 2.48 to 2.49 without reinstalling the client. Please visit this support article for steps: http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1438
Alex Leary
Pokémon TCG Online
The Pokémon Company International

Need help from the support team? Visit the [url="http://www.pokemon.com/support"]support portal[/url] and submit a ticket!
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