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Gengar Shop Bundle Issue | Oct. 18, 2017


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19 October 2017 - 03:59 AM

#1

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Hello Trainers,

 

For anyone who redeemed for the Gengar Shop Bundle that was available briefly on Oct. 18, 2017, please know that it was granting the incorrect Gengar items.  If you did have this happen, please know that you will be able to keep those incorrect items.  We are working on placing the correct sleeve & deckbox and on your account in the near future. 

 

We are evaluating if we can hotfix this bundle to return it to the shop with the correct contents.

 

We will update this thread with further details as they become available.  


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


20 October 2017 - 07:03 PM

#2

TPCi_Mathis

    TPCi Staff

  • TPCi_Mathis
Players who redeemed Tokens or Gems for this bundle have been granted the correct deck box and sleeves, as well as 1 Shining Legends booster pack.

Mike Liesik
Pokémon TCG Online Associate Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


23 October 2017 - 09:32 PM

#3

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Due to issues with this Gengar Shop Bundle, we are not bringing it back to availability in the Shop. Thank you in advance for your understanding.

 

Look for the next Shop Bundle to arrive on Oct. 25th.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!