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[RESOLVED] Login Offline | Aug. 26, 2017


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26 August 2017 - 03:08 PM

#1

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Login to the Pokémon Trainer Club is currently in emergency maintenance and access to the Pokémon TCG Online is not currently available.

 

The Pokémon Team is working to resolve the issue.  At this time we do not have an estimate as to when login will be restored.

 

We will update this thread with additional details when they become available.  Thank you in advance for your patience and understanding.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


26 August 2017 - 04:12 PM

#2

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne
The issue with Login has been resolved and access to the Pokémon TCG Online has been restored.
 
As of apx 2:00 p.m. Pacific (UTC -7) on Aug 26, Login is again impacted.

Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


27 August 2017 - 12:28 AM

#3

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

As of apx 4:30 p.m. Pacific (UTC -8) Login has been restored.

Our thanks for your patience and understanding during these issues.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


27 August 2017 - 03:52 AM

#4

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne
Hello Trainers,

Our Pokémon Trainer Club Account Team have been working through issues with Login for most of the day, as you can see by this thread.

Currently at 8:50 p.m. Pacific (UTC -7) Login is still impacted and not allowing players in to play the Pokémon TCG Online.

Thank you again for your patience.

Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


27 August 2017 - 04:04 AM

#5

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

As of 9:05 p.m. Pacific (UTC -7) on Aug. 26, Login is functional again and players are able to access the Pokémon TCG Online.  

 

The team continues to work on issues affecting login and to prevent additional interruption. 


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!