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[FINISHED] Unscheduled Maintenance | August 3, 2017 until Noon Pacific (UTC-7)


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03 August 2017 - 04:43 PM

#1

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

The Pokémon TCG Online is currently down for maintenance.

 

We anticipate that that the game will be back available at Noon Pacific (UTC -7).

 

For anyone who was participating in a tournament, your entry will be returned plus something for your time (more details to follow). 

 

For anyone who was able to open a Burning Shadows product before it was ready, we will have those items back into your collection.  

 

Thanks in advance for your patience and understanding.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


03 August 2017 - 05:17 PM

#2

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

For those following along from home and eagerly awaiting playing the Sun & Moon - Burning Shadows expansion, here is a brief overview of what transpired.

Usually, card set deploys involve downtime. For example, Sun & Moon - Guardians Rising necessitated downtime to release that expansion. We've been working on a system to release new card expansions with a rolling server update and not force game downtime. We uncovered some issues with today's attempt to release without downtime, that were not previously seen in our test environments.  Due to these issues, we have locked the game from play and are working to finish the card set deployment, correct any specific account issues that necessitated the downtime and if all goes well, bring the game up in a timely fashion with the Sun & Moon - Burning Shadows expansion enabled.

 

We appreciate everyone's understanding and patience with this development.  We will get these issues sorted, which will hopefully lead to smooth releases of future card expansions without downtime.

 

If there are any further developments we will post them here.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


03 August 2017 - 07:00 PM

#3

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

As of 11:59 a.m. Pacific, the Pokémon TCG Online is up and available to play!


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


03 August 2017 - 07:28 PM

#4

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

For anyone who was online earlier in the day on Aug. 3, 2017 when the rolling server deploy to implement Sun & Moon - Burning Shadows ran into some problems, necessitating downtime as per http://forums.pokemo...-pacific-utc-7/Scripts for the grants are still running (and may take some time to finish) so it may be up to several hours before those items are returned to your collection.

 

Our apologies for the inconvenience.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


03 August 2017 - 10:44 PM

#5

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Scripts to grant tournament entry and boosters that were opened during the time window where they were non functional have finished running.

 

If you have an issue from this action that you want to chat with us about, please visit http://pokemon.com/support and enter a Question with the details.

 

Thank you!


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!