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QR code scanning causing crashing


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09 July 2017 - 01:45 AM

#1

Gamemaster76

    Novice Trainer

  • Gamemaster76

when i press to scan with a qr code, the app shuts down. what can i do to stop this?


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09 July 2017 - 02:23 AM

#2

RobRatt

    Elite Trainer

  • RobRatt

EDIT:  Sorry.  Bad advice on my part.  I didn't notice this was in the Android Tablet section (clicked on it from the Recent Topics on the Home Page).


Edited by RobRatt, 09 July 2017 - 02:28 AM.

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09 July 2017 - 07:34 PM

#3

Gamemaster76

    Novice Trainer

  • Gamemaster76

Anyone else know what the problem is?


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09 July 2017 - 11:06 PM

#4

Jammer87

    Senior Trainer

  • Jammer87

Did you download the edition from the APK? 

 

^ If so, the device you downloaded it on is NOT supposed to be compatible w/ PTCGO, and apks on incompatible devices tend to lag more than it does on supported devices, and is thus more prone to crashing. Please install it on an actual tablet(eg, not a phablet/smartphone), then try and see if you can redeem from there...

 

^ If you didn't download it from the APK, and used the PTCGO on a compatible device and it crashed there, then file a ticket, and let the admins take care of the rest...


Edited by Jammer87, 09 July 2017 - 11:53 PM.

http://support.pokemon.com/ics/support/default.asp?deptID=15227&redirect=true

^ Something I noticed after the latest patch install...

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10 July 2017 - 07:15 PM

#5

Gamemaster76

    Novice Trainer

  • Gamemaster76

Did you download the edition from the APK? 

 

^ If so, the device you downloaded it on is NOT supposed to be compatible w/ PTCGO, and apks on incompatible devices tend to lag more than it does on supported devices, and is thus more prone to crashing. Please install it on an actual tablet(eg, not a phablet/smartphone), then try and see if you can redeem from there...

 

^ If you didn't download it from the APK, and used the PTCGO on a compatible device and it crashed there, then file a ticket, and let the admins take care of the rest...

its a official from the play store. how do i send a ticket? im having a hard time finding it.


Edited by Gamemaster76, 10 July 2017 - 07:17 PM.

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11 July 2017 - 07:35 PM

#6

Mod_Alice

    Senior Trainer

  • Mod_Alice

I'm going to close this as I responded to your other post regarding the same issue.


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