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Gamemaster76

QR code scanning causing crashing

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Gamemaster76

when i press to scan with a qr code, the app shuts down. what can i do to stop this?

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RobRatt

EDIT:  Sorry.  Bad advice on my part.  I didn't notice this was in the Android Tablet section (clicked on it from the Recent Topics on the Home Page).

Edited by RobRatt

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Gamemaster76

Anyone else know what the problem is?

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Jammer87

Did you download the edition from the APK? 

 

^ If so, the device you downloaded it on is NOT supposed to be compatible w/ PTCGO, and apks on incompatible devices tend to lag more than it does on supported devices, and is thus more prone to crashing. Please install it on an actual tablet(eg, not a phablet/smartphone), then try and see if you can redeem from there...

 

^ If you didn't download it from the APK, and used the PTCGO on a compatible device and it crashed there, then file a ticket, and let the admins take care of the rest...

Edited by Jammer87

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Gamemaster76

Did you download the edition from the APK? 

 

^ If so, the device you downloaded it on is NOT supposed to be compatible w/ PTCGO, and apks on incompatible devices tend to lag more than it does on supported devices, and is thus more prone to crashing. Please install it on an actual tablet(eg, not a phablet/smartphone), then try and see if you can redeem from there...

 

^ If you didn't download it from the APK, and used the PTCGO on a compatible device and it crashed there, then file a ticket, and let the admins take care of the rest...

its a official from the play store. how do i send a ticket? im having a hard time finding it.

Edited by Gamemaster76

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Mod_Alice

I'm going to close this as I responded to your other post regarding the same issue.

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