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[RESOLVED] Support Website Login Issue | April 25, 2017


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25 April 2017 - 05:54 PM

#1

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Hello Trainers!

 

We want to make you aware of an issue affecting login to the Pokémon Support Website: http://pokemon.com/support  This is preventing the creation of new support requests or update of existing support requests.  

 

The Pokémon Team is working to resolve the issue. 

 

At this time we do not have a specific estimate as to when the issue will be resolved.

 

We will update this thread as more information becomes available. 


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


25 April 2017 - 11:30 PM

#2

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Work to address the root cause of this issue continues.

 

In the meantime, customers can use email for correspondence, as per the Contact Us information found on http://pokemon.com/support.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


28 April 2017 - 10:12 PM

#3

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

This issue has been resolved.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!