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[RESOLVED] Login Queue | Feb. 3, 2017


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04 February 2017 - 04:42 AM

#1

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

login-queue.jpg

 
Depending on demand, you may experience a queue when attempting to log into the Pokémon TCG Online.  This is due in part to meet demand and ensure stability of the game.
 
We are working on improvements to eliminate the need for queuing.  We appreciate your patience and understanding while that work is in process. 
 
Also, please be aware that as per http://forums.pokemo...-feb-3-4-2017/ 

Tournament Events are currently suspended.

Web site code redemption is currently suspended. Please redeem code cards by using the TCG Online game client.

These services are suspended pending ongoing work to ensure stability of the live Pokémon TCG Online game as a result of earlier issues.

We do not have a specific estimate when these services will be restored, but estimate it could be as late as the week of Feb. 6.

Our apologies for the inconvenience and our thanks in advance for your understanding.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2017 - 05:49 AM

#2

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

If after waiting through the login queue, you notice the blank wallpaper for a bit, don't worry!  This is the stage in loading that usually has the progress bar over it that currently doesn't display after an extended queue.  

 

Just be patient and you will get in.  

 

Thank you!


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2017 - 08:46 PM

#3

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Login queues are not present currently on live.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!