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[RESOLVED] Unscheduled Maintenance | Feb. 3, 2017


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04 February 2017 - 12:21 AM

#1

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

The Pokémon TCG Online is currently in unscheduled maintenance, starting at 4:15 PM Pacific Standard Time on Friday, Feb. 3, 2017.  We are working to correct the root issue and bring the game back available, but do not have a specific estimate as to when at this time.

We will update this thread with more information as it becomes available.

Our apologies for the inconvenience and thank you in advance for your patience and understanding.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2017 - 12:50 AM

#2

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Please note, for anyone who was in a tournament event that was in progress, we will refund the entry for that event as part of our recovery.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2017 - 01:52 AM

#3

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

As an update, the team continues to work on the root cause necessitating today's unscheduled downtime.  However, we still do not have a solid estimate when the game will be back up.

 

Thank you again for your patience.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2017 - 02:47 AM

#4

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Update at 6:46 PM Pacific on Feb. 3:

 

We have narrowed down to the root cause and are implementing some server improvements.  Unfortunately, I still do not have a solid estimate when those server improvements will be finished and the game ready to come live.  We will update this thread when we do have an estimate.

 

As always, thank you for your patience and understanding.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2017 - 03:25 AM

#5

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Update at 7:24 PM Pacific on Feb 3:

 

We are closing in on the game going back live.  Unfortunately, I still do not have a specific time estimate, because of processes in work that don't give feedback, but I will say that it could be within the hour or at most a couple of hours.  

 

Of course, like many things in life, there are no guarantees.

 

We will keep you update as new information becomes available.  


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2017 - 04:03 AM

#6

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Update 8:00 PM Pacific on Feb. 3, 2017:

 

We continue to work on the server issue necessitating unscheduled maintenance. 

 

Still looking like we are in the range of hours to be back live, at the earliest.  We will update if more clarity comes in.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2017 - 04:17 AM

#7

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Update 8:15 PM Pacific on Feb. 3, 2017

 

The game is up, but with a restrictive login queue in place.  Part of the issue stems from demand on first load in of the onrush of people to log in.  

 

Our apologies for any login queue you will need to wait through, but we feel that the game being up with some delay to get in vs. not online is preferable.  Hopefully you agree.

 

We will be monitoring the game closely to ensure continued stability.

 

Please note that the web site code redemption page is offline until further notice.

 

Additionally, tournament events are offline until further notice.

 

Expect tournament events and the web page to remain offline into the weekend.  We will create a separate thread for those items and update you there when those services are restored.  


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!