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[PC] Patching - An error occurred when downloading preload data

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04 January 2017 - 03:45 PM

#1

Shikairu_Nara

    Rookie Trainer

  • Shikairu_Nara

I have been trying to fix this issue since yesterday, I have had no luck, I need help. It says "An error occurred when downloading preload data. Please check your internet connection and try again. The app will now close." An it only gives me an option to exit. I have reset my internet connection completely, disconnected it from the laptop I am using and reconnected it. I have uninstalled and reinstalled the game more than once, followed the instruction listed on this site when doing so and yet nothing seems to be fixing this issue. I am not even sure why this issue has occurred in the first place. Is there anyone that can help me with this or has nobody else experienced this issue before? 


  • 1

05 January 2017 - 05:59 PM

#2

Shikairu_Nara

    Rookie Trainer

  • Shikairu_Nara

This is still occurring, I could use some help with this. Please and thank you.


  • 0

07 January 2017 - 03:38 PM

#3

DelAveDeeDee86

    Rookie Trainer

  • DelAveDeeDee86

i have done everything you have and keep getting the same thing. I just wanna play soooo bad! lol maybe the system is down and they're trying to fix it? Hang in there....


  • 0

29 January 2017 - 10:20 AM

#4

scorpicora

    Rookie Trainer

  • scorpicora

I've been getting the same error for the whole month already... Tried reinstalling and running as administrator. It didn't help. Now I'm trying to find ports the game use and pass them through NAT. Maybe that'll work.


  • 0

29 January 2017 - 11:00 AM

#5

scorpicora

    Rookie Trainer

  • scorpicora

Port forwarding doesn't work :(
(Tried firwarding three ports from here http://support.pokemon.com/ics/support/default.asp?deptID=15227&redirect=true )


  • 0

09 June 2018 - 08:57 AM

#6

LFXDC001

    Rookie Trainer

  • LFXDC001

I have been trying to fix this issue since yesterday, I have had no luck, I need help. It says "An error occurred when downloading preload data. Please check your internet connection and try again. The app will now close." An it only gives me an option to exit. I have reset my internet connection completely, disconnected it from the laptop I am using and reconnected it. I have uninstalled and reinstalled the game more than once, followed the instruction listed on this site when doing so and yet nothing seems to be fixing this issue. I am not even sure why this issue has occurred in the first place. Is there anyone that can help me with this or has nobody else experienced this issue before? 


  • 0

13 June 2018 - 11:06 AM

#7

Mod_Lyam

    Moderator

  • Mod_Lyam

Hello!

 

First, although you may have already tried to reinstall, we recommend approaching any persistent issues with a "full" uninstall by carefully following these specific guidelines:

 

For PC

-Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
-Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
-The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pokémon Company International" folder and "Unity" folder.
-Go into the Roaming folder and delete the "Pokémon Trading Card Game Online" folder. Also delete any other Pokémon related folders you may find, and empty your Recycle Bin before restarting your computer.
-Please ensure that you also delete all previously downloaded versions of the game. Try using a different web browser (we recommend Firefox or Google Chrome) to download the updated installer here: http://www.pokemon.c...line/download/ 

Finally, if you continue to experience issues, you can provide us with a DX Diag file. To get the DX Diag file, please do the following:

-Go to start, type in "dxdiag".
-Wait until "dxdiag.exe" appears and open it.
-Click on "Save All Information".

 

 

MAC

 

First, go into your Applications folder and open the 'Pokémon Online Trading Card Game' folder. Move the application from this to the main Applications folder and then delete the empty TCGO folder. If this does not work, then please proceed to try a 'full' uninstall by following these specific steps:

1. Delete your TCGO folder (along with any downloaded installers/versions of the game).
2. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'.
3. Go to 'Cache' folder. Delete any Pokémon related folders you find.
4. From the 'Library' again, go to 'Saved Application State' and delete "unity.The Pokémon Company International.Refresher.savedState" folder.
5. Empty your trash, restart your Mac, and visit http://pokemon.com/playtcgoto download the latest installer.

If you still encounter the same issue, please try the following:
1. Go to the Applications folder and the Pokémon Online Trading Card Game folder.
2. Right-click on the icon and select 'Show Package Contents.'
3. In the resulting folder, go into 'Contents' and then 'MacOS'
4. There will be a file called Pokemon Trading Card Game Online. Launch this file. It will open a terminal which will run before the game launches.

You should then be able to close the Terminal and run the game as normal. If your issue persists, please confirm that you meet the minimum requirements for the TCGO (found on the download page), and then provide us with a System Snapshot so that we can investigate this issue further. You can do this by:
1. Go to Applications > Utilities > System Profiler/Information.
2. When the application has finished compiling the data, click File and then Save/Save As.
3. Save the file to your desktop and attach it to your reply here.

 

To send us the information about your device, please submit a ticket by clicking the link in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.

 

Thank you!


Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


13 June 2018 - 07:43 PM

#8

Mod_RedDragon

    Moderator

  • Mod_RedDragon

 

I have been trying to fix this issue since yesterday, I have had no luck, I need help. It says "An error occurred when downloading preload data. Please check your internet connection and try again. The app will now close." An it only gives me an option to exit. I have reset my internet connection completely, disconnected it from the laptop I am using and reconnected it. I have uninstalled and reinstalled the game more than once, followed the instruction listed on this site when doing so and yet nothing seems to be fixing this issue. I am not even sure why this issue has occurred in the first place. Is there anyone that can help me with this or has nobody else experienced this issue before? 

 

Hey there!

 

Welcome to the forums! Please be sure to check out the forum rules here as this post looks a tad old. 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!




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