TPCi_Samhayne, I shall speak directly to you with my reply.
I only learned today of the canned chat being a new feature. I am very disturbed by this development. It means that the only way to chat with someone is by adding them as a friend, hope they accept your friend request, and then start chatting. Now you instead have scripted chat messages (seriously, "Your deck is good!" makes me want to throw up), and people are only allowed to say things you want them to say. It's like Swapnote (on 3DS) removing the ability to send images and messages to people in every way except for Streetpass. I no longer use Swapnote ever since then, and I don't think many others do, either.
Chat, for a new player, is a way to ask their opponents what they think of their deck, if there's any way they can improve their decks. It's also a way to have a meaningful conversation, such as discussing previous rounds in a final match of a tournament. Now that's all gone. The way to socialize and be friendly with people is gone.
What I ask is simple: bring chat back. Having some canned chat messages is good for a quick chat function, but we need to be able to have custom chat as well. Have a feature where players can disable all custom chat while receiving canned chat. That would be a good step, I think. That way, players who don't want custom chat don't have to have it, and those who do can have it again. Also, it should be opt-in to disable custom chat; don't force everyone to have disabled chat as people may not know how to turn it on. We might as well be playing this game on a Nintendo console now because that's where you find canned chat. There's no point to having a computer portal anymore.
Also, TPCi_Samhayne, I want to bring up another issue from another thread. There are now even more limitations in earning tokens. I agree that removing ways to earn tokens is bad. I already do not like the wheel; with random prizes, you have no idea whether you're going to make the tokens you need for something. I would prefer more of a tiered prize format: first win gets 25 tokens, maybe second win as well, then third win you get a tournament ticket. Fourth and fifth wins: 50 tokens. Sixth win: 2 tournament tickets. Then bump it to 100, then 4 tickets, 200 tokens, and finally the final prize at the top: a guaranteed random booster pack. At that point, the people who put in the time get all ten prizes knowing they're going to get them as they earn ladder points, and people can get their ten prizes every day while completing the ladder. You know you can make 450 tokens a day, plus 7 tournament tickets, plus a booster pack. As it is, random prizes have at times netted me 25 tokens with every single box, and then there are tournaments with an 89 token entry fee and some prizes refuse to be spun in the game of chance wheel...it makes it very unfriendly. Having the tiered prize structure would provide us again with some of the tokens lost by removing this other method of earning them. It also lets people play in as many as five token entry tournaments per day with no problem as all if they choose to (more if they save tokens), or buy a pair of packs in the shop, or some combination. At the moment, I'm lucky if I earn enough tokens to buy one pack, and there are new must-have 800+ token bundles in the shop all the time. Reducing ways to earn tokens in turn makes it harder to jump on these promotions. Don't do this.
The question might then come up: how does PTCGO ********** for TPCI? Simple: charge less for tournament tickets and gems. Right now, the pricing is so egregious in that you value digital cards at the same value as regular physical trading cards. This is a mistake. I think the tickets and gems options would get a lot more traffic and income for the company if they were more affordable. Right now, I would not in my right mind spend buy gems or tickets. I might if they were within an everyday player's budget. I buy the real cards. I'd rather buy the real cards over the digital cards if the same money value is applied. Digital prices should be, at most, a fifth of physical, and they should in fact be less. That's my opinion.
I really would love to be part of a group discussing these issues and more with people that have decision-making power for the game and company. I really feel that TPCI ignoring the majority of its community (regarding chat) and overvaluing digital merchandise (tickets and gems) are two things that are genuinely going to hurt the game. Fixes to these things will make this an even etter game than it already is.