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PC: property.USER_PROFILE not found error

PC Game Crash Installation

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30 June 2016 - 11:42 PM

#1

Mod_Snow

    Moderator

  • Mod_Snow

Hey there!

 

Looks like a few folks are running into an issue uninstalling/reinstalling the game on PC when it's installed in a language other than English. Players may receive a "property.USER_PROFILE cannot be accessed" error when attempting to uninstall the game through the Programs menu.

 

While the dev team works to address this issue, the workaround for this issue is to run the Pokémon TCG Online installer file and selecting "uninstall." To do this on PC, find the installer (should be named PokemonInstaller.msi) and re-run it, but select the "uninstall" option.

 

Hope that helps! Stay cool everyone!

 

 


Moderator Snow
Pokémon TCG Online Moderator
“Mods are always just a hoppip, skiploom, and a jumpluff away!”

Need help from the support team? Visit the support portal and submit a ticket!
  • -15

03 February 2017 - 09:22 PM

#2

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Other customers have found the following to work for them to address this issue:

  • Open Programs & Features / Uninstall or Change a program (Windows 10) and locate Pokémon Trading Card Game Online
  • Choose CHANGE
  • Choose Remove
  • Reinstall using the same "Pokemoninstaller.msi" you just downloaded from Pokemon.com

If you continue to have issues, please visit http://pokemon.com/supportand enter a Question with the details of what is happening and our Support Team can follow up with you directly.


Alex Leary
Pokémon TCG Online
The Pokémon Company International

Need help from the support team? Visit the [url="http://www.pokemon.com/support"]support portal[/url] and submit a ticket!
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Also tagged with one or more of these keywords: PC, Game Crash, Installation