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[RESOLVED - GAME UP] Unscheduled Downtime | Feb 3, 2016


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04 February 2016 - 12:50 AM

#1

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

UPDATE: 9:49 PM Pacific - the game is up and available to play.

Tournaments are currently suspended.

 

Login grant of boosters currently disabled.

Our apologies for the inconvenience and thanks in advance for your patience today.


Edited by TPCi_Samhayne, 04 February 2016 - 05:50 AM.

Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2016 - 01:36 AM

#2

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne
For anyone who was playing in a tournament when the server came down, when you log back in you will find that your tournament entry has been returned.

We are working as quickly as possible to bring the game up.

No current estimate at this time. We need to see how testing plays out before we can provide an estimate up time. Again, our apologies for the downtime and thanks for your continued patience.

Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2016 - 02:29 AM

#3

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

UPDATE: Currently estimating that the game will be up by 7:30 PM Pacific (UTC -8) or sooner.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2016 - 03:19 AM

#4

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

We are going to need a bit more time.  Currently estimating that the game will be up by 8:00 PM Pacific (UTC -8) or sooner.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2016 - 04:27 AM

#5

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

At 8:00 PM we made the game available, but the load on the DB spiked un-naturally.  

 

Currently, access to log-in is locked, however some players remain connected as we look at what's driving the server issue.  

 

We will update this thread as more information becomes available.  Thanks, as always, for your patience.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2016 - 04:52 AM

#6

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Login is staying down as this new issue is being corrected.

 

We do not have a specific estimate when the game will be up.  We will post here when we do have an estimate.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2016 - 05:13 AM

#7

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

Current players who are still playing will be disconnected as the game is coming down for an update. 


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!


04 February 2016 - 05:51 AM

#8

TPCi_Samhayne

    TPCi Staff

  • TPCi_Samhayne

UPDATE: 9:49 PM Pacific - the game is up and available to play.

Tournaments are currently suspended.

 

Login grant of boosters currently disabled.

Our apologies for the inconvenience and thanks in advance for your patience today.


Alex Leary
Pokémon TCG Online

Live Operations Senior Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!