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[GENERAL] Crashing - Game Crash/Client Crash during Tutorial

Game Crash Patching

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22 November 2015 - 07:18 PM

#21

GhostSasuke

    Rookie Trainer

  • GhostSasuke

Snowky and GhostSasuke, Would you like me to manually skip your tutorial for you?

 

 

 

As for this question:

 

 

Right now, there is an intermittent bug with the tutorial. The best way to solve for this issue is to have a mod or someone from the support team manually skip the tutorial for you to see if that helps to fix the issue.

 

Yeah could you please skip it for me when you get a chance? Thanks!


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22 November 2015 - 10:25 PM

#22

xSyncopated

    Rookie Trainer

  • xSyncopated

If you are stuck in the tutorial, would like us to manually skip the tutorial for you?

Can you skip the tutorial for me as well?


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22 November 2015 - 10:46 PM

#23

Mod_Elderberry

    Moderator

  • Mod_Elderberry

Yes please. Thanks

You got it! It should work now for you.


Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


22 November 2015 - 10:49 PM

#24

Mod_Elderberry

    Moderator

  • Mod_Elderberry

Would you be able to do this for me as well, skip the tutorial? I want to play the game and I'm stuck on the tutorial eternally now as well.

 

Could you please skip the tutorial for me as well, the game crashes every time.

 

I would like someone to skip the tutorial for me then please

 

Hi. I am having the same problem as above players. Can you skip the tutorial for me as well? Thanks.


Done and done, hope that helps!


Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


22 November 2015 - 10:51 PM

#25

Mod_Elderberry

    Moderator

  • Mod_Elderberry

Yeah could you please skip it for me when you get a chance? Thanks!

 

Can you skip the tutorial for me as well?

You should be all set now, hope that helps!


Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


22 November 2015 - 11:56 PM

#26

ValterMan

    Rookie Trainer

  • ValterMan

If you are stuck in the tutorial, would like us to manually skip the tutorial for you?

could you skip it for me too please?


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23 November 2015 - 08:37 AM

#27

NJBrock22

    Rookie Trainer

  • NJBrock22

I also would like to have my Tutorial Skipped, thank you in advance.


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16 December 2015 - 08:19 PM

#28

Tariki609

    Rookie Trainer

  • Tariki609

Yes, If a mod could skip the tutorial for me and still let me receive my awards for the entirety of the tutorial I would very much appreciate that as I know how to play the game- But if you are not able to award me the rewards I would rather you fix this issue as others have complained about the same thing- So Yes- If you can give me the rewards as I know how to play- I would love for you to skip my tutorial and give me the rewards.


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17 December 2015 - 01:02 AM

#29

Mod_Jube

    Moderator

  • Mod_Jube

Yes, If a mod could skip the tutorial for me and still let me receive my awards for the entirety of the tutorial I would very much appreciate that as I know how to play the game- But if you are not able to award me the rewards I would rather you fix this issue as others have complained about the same thing- So Yes- If you can give me the rewards as I know how to play- I would love for you to skip my tutorial and give me the rewards.

 

Hello Tariki609,

 

Unfortunately, we cannot provide you with the rewards from the Tutorial.  I recommend that you click the link in my signature to contact Customer Support; you can discuss the issue further with them, and have them remove you from the tutorial if you decide to go that route.

 

Thanks!


Moderator Jube
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


17 December 2015 - 07:41 PM

#30

Tariki609

    Rookie Trainer

  • Tariki609

So further on the situation if you cannot provide the rewards for the tutorial then why are you offering to skip the tutorial as the rewards for it are exorbitant? What would be the potential gain that we get out of this when the only reason we want to do the tutorial is for the rewards that are seemingly nonexistent at this time and still with the release of 2.3.3 are still so? 


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09 April 2016 - 02:13 AM

#31

NeiZer

    Rookie Trainer

  • NeiZer

hey could you skip the tutorial please i´ve been trying to play the game but it crashes in the tutorial.

Betamax120 and Smithylad, your tutorial has now been skipped.

 

Sorry again for the trouble, this should serve as a quick way to fix the issue for now. Hope that helps.


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09 April 2016 - 02:44 AM

#32

luea42

    Rookie Trainer

  • luea42

I'm facing the same problem, so I'm gonna hop on the boat too.  Can you skip my tutorial to help me get past all these crashes?


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09 April 2016 - 06:48 AM

#33

Ender371

    Rookie Trainer

  • Ender371

Could my tutorial be skipped as well? Thanks.


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09 April 2016 - 01:32 PM

#34

Arriking

    Rookie Trainer

  • Arriking

Hi guys I've the same problem as above players. Can you skip the tutorial for me too? Thanks ^^


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10 April 2016 - 03:42 AM

#35

jgonz345

    Rookie Trainer

  • jgonz345

I am also having a similar problem. Downloaded it today, wanted to try the tutorial, crashed and now it's stuck on trying the tutorial and crashing. Could you also skip the tutorial for me? Please and thank you!


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10 April 2016 - 04:52 AM

#36

Schmeisterr

    Rookie Trainer

  • Schmeisterr

Can't pass the tutorial game crashes. Please skip it for me .


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10 April 2016 - 10:08 AM

#37

Shamely

    Rookie Trainer

  • Shamely

Could you do it for me too ? I'm stuck on the tuto like everyone. Thanks.


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10 April 2016 - 04:05 PM

#38

Mod_Jube

    Moderator

  • Mod_Jube

Anyone who has requested it, has had the tutorial bypassed.

 

Hope it helps!


Moderator Jube
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


10 April 2016 - 06:48 PM

#39

pasti139

    Novice Trainer

  • pasti139
my problem is very similar, I downloaded the game, i started the tutorial and in the dialogue or when the battle starts my game crashes 
please help me

Edited by pasti139, 10 April 2016 - 10:01 PM.

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10 April 2016 - 06:57 PM

#40

XxBobxX

    Rookie Trainer

  • XxBobxX

I'm also having this issue if there is anyway that I could skip the tutorial that would be great.


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Also tagged with one or more of these keywords: Game Crash, Patching