Jump to content

[GENERAL] Crashing - Game Crash/Client Crash during Tutorial

Game Crash Patching

  • Please log in to reply

13 November 2015 - 04:58 PM

#1

Tariki609

    Rookie Trainer

  • Tariki609

So I finally have been able to download and use the game since the reset "Huge Update!".

Ever since I started to play this game last year there have been nothing but issues. I want nothing but to see them resolved. First I encountered the Login issue- Purportedly solved by the "Huge Update", and Now I somehow cannot run the tutorial to receive the coins, neither the gift at the end.

I understand that either:

A- You are aware of the issue but still have not made a patch for it after months and months, Okay, let's skip the months- I would say Years of this being out.

B- You're waiting for the official patches and fixes to further nerf the rewards, because you see them as too exorbitant to the game.

Regardless of the A or the B, You need to do one of two things.

Allow us to collect the rewards if we have not been able to by implementing a short test of sorts into the game to see if we correctly know how to play the game, or, Give us the rewards regardless because we know how to play and cannot access the Tutorial gameplay because our games crash every single time you are about to attach the energy to your pokemon.

I would really respect a swift response in manner as this is not the first post about the situation I have experienced, And so I'm guessing many others have as well.

Your friend and loyal patron,
Tariki


  • 8

19 November 2015 - 08:17 PM

#2

MacIntact

    Rookie Trainer

  • MacIntact

Im having the same issue. I have never played this but want to, but cant because it freezes. Ive reinstalled and updated everything, still freeze! Not good for a new person. Looks bad on you guys, sorry. Please fix soon!


  • 6

20 November 2015 - 01:49 AM

#3

xbones881

    Rookie Trainer

  • xbones881

I'm having the same issue with the game crashing very early into the tutorial. The farthest I have gotten is drawing my first energy in the tutorial. Maybe its because I have Windows 10, since I believe the download says download for windows 8.1. If that is the problem can you make a version for Windows 10 as well?


  • 4

20 November 2015 - 02:29 AM

#4

Mod_Elderberry

    Moderator

  • Mod_Elderberry

If you are stuck in the tutorial, would you like us to manually skip the tutorial for you?


Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


20 November 2015 - 02:42 AM

#5

XtremeHeat

    Rookie Trainer

  • XtremeHeat

If you are stuck in the tutorial, would like us to manually skip the tutorial for you?

I just downloaded this yesterday, and I am stuck on the tutorial as well. If you could manually skip the tutorial for me as well that would be greatly appreciated.


  • 0

20 November 2015 - 03:58 AM

#6

Mod_Elderberry

    Moderator

  • Mod_Elderberry

XtremeHeat, your tutorial has now been skipped, and that hopefully should resolve the issue for you.


Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


20 November 2015 - 12:16 PM

#7

XtremeHeat

    Rookie Trainer

  • XtremeHeat

XtremeHeat, your tutorial has now been skipped, and that hopefully should resolve the issue for you.

Thank you! I have only had a couple of minutes but I think it is working!


  • 0

21 November 2015 - 02:24 AM

#8

Snowky

    Rookie Trainer

  • Snowky
I have the same issue like above player.

I start playing the game yesterday,
but I can't login my account and play the game affter I close the game,
it keep showing Zach and Ella want to teach me how to play,
it has no response after clicking the continue button.

I can start normally with a new created account, or guest account, the tutorial run normally.
But all I want is, I want to play with my account......

please help.

p.s. my device have 3.2GB free space
  • 0

21 November 2015 - 04:35 AM

#9

MrJfox

    Rookie Trainer

  • MrJfox

i have the problem of when i go to draw my energy in the tutorial my game crashes is there any known fix for that at this time?


  • 0

21 November 2015 - 06:05 PM

#10

Betamax120

    Rookie Trainer

  • Betamax120

If you are stuck in the tutorial, would like us to manually skip the tutorial for you?

I downloaded this a few days ago and I'm having the same tutorial issue. Could you skip the tutorial for me as well?


  • 0

21 November 2015 - 09:11 PM

#11

GhostSasuke

    Rookie Trainer

  • GhostSasuke

I see that an option to skip the tutorial is being offered...but is there no fix? Personally I'd like to play the tutorial just to get a refresher.

 

I have the exact same problem. I go to draw an energy card and the game just crashes.


  • 0

21 November 2015 - 11:45 PM

#12

smithylad

    Rookie Trainer

  • smithylad

hi I have the same issue at the energy draw, would like the tutorial however if its bugged please can you manual skip it for me so I can move on.

 

Thanks in advance


  • 0

22 November 2015 - 12:14 AM

#13

Mod_Elderberry

    Moderator

  • Mod_Elderberry

Betamax120 and Smithylad, your tutorial has now been skipped.

 

Sorry again for the trouble, this should serve as a quick way to fix the issue for now. Hope that helps.


Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


22 November 2015 - 12:18 AM

#14

Mod_Elderberry

    Moderator

  • Mod_Elderberry

Snowky and GhostSasuke, Would you like me to manually skip your tutorial for you?

 

 

 

As for this question:

 

i have the problem of when i go to draw my energy in the tutorial my game crashes is there any known fix for that at this time?

 

Right now, there is an intermittent bug with the tutorial. The best way to solve for this issue is to have a mod or someone from the support team manually skip the tutorial for you to see if that helps to fix the issue.

 


Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


22 November 2015 - 06:29 AM

#15

Snowky

    Rookie Trainer

  • Snowky

Snowky and GhostSasuke, Would you like me to manually skip your tutorial for you?
 
 
 
As for this question:
 

 
Right now, there is an intermittent bug with the tutorial. The best way to solve for this issue is to have a mod or someone from the support team manually skip the tutorial for you to see if that helps to fix the issue.


Yes please. Thanks
  • 0

22 November 2015 - 07:52 AM

#16

BlueSerge

    Rookie Trainer

  • BlueSerge

Would you be able to do this for me as well, skip the tutorial? I want to play the game and I'm stuck on the tutorial eternally now as well.


Edited by BlueSerge, 22 November 2015 - 07:53 AM.

  • 0

22 November 2015 - 01:38 PM

#17

NANOOK_HÅ

    Rookie Trainer

  • NANOOK_HÅ

Could you please skip the tutorial for me as well, the game crashes every time.


  • 0

22 November 2015 - 05:02 PM

#18

MrJfox

    Rookie Trainer

  • MrJfox

Snowky and GhostSasuke, Would you like me to manually skip your tutorial for you?
 
 
 
As for this question:
 

 
Right now, there is an intermittent bug with the tutorial. The best way to solve for this issue is to have a mod or someone from the support team manually skip the tutorial for you to see if that helps to fix the issue.

I would like someone to skip the tutorial for me then please
  • 0

22 November 2015 - 05:05 PM

#19

eicee

    Rookie Trainer

  • eicee

Hi. I am having the same problem as above players. Can you skip the tutorial for me as well? Thanks.


  • 0

22 November 2015 - 06:25 PM

#20

Betamax120

    Rookie Trainer

  • Betamax120

Thank you. After the tutorial was skipped the game is working perfectly now


  • 0



Also tagged with one or more of these keywords: Game Crash, Patching