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[GENERAL] Other - Getting Constantly Disconnected from PTCGO


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29 March 2015 - 10:19 PM

#1

CyTails

    Novice Trainer

  • CyTails

Hey There

 

Ever since the new update for PTCGO, I've been getting disconnected from it CONSTANTLY (it mainly happens for when I try to trade or make decks and when it trys to load any card images) It's driving me nuts and I've tried it with both my Home's WiFi AND my Phone's Tethering, this is driving me nuts and it basically makes PTCGO unplayable for me :(


Zoroark, Xerneas and Shaymin fan
Pokemon TCG Trainer and Brony
  • 2

30 March 2015 - 12:22 AM

#2

Mod_Elderberry

    Moderator

  • Mod_Elderberry

I am sorry to hear that you are getting disconnected so frequently. Have you tried playing with a clean installation, by uninstalling and re-installing the game? In some instances, simply reinstalling the game helps, and I think that is the best place to start.


Moderator Elderberry
Pokémon TCG Online Moderator

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30 March 2015 - 03:52 AM

#3

Aniketdianafury

    Elite Trainer

  • Aniketdianafury

I am sorry to hear that you are getting disconnected so frequently. Have you tried playing with a clean installation, by uninstalling and re-installing the game? In some instances, simply reinstalling the game helps, and I think that is the best place to start.

I think its connection problems , as i have noticed poor internet connection often leads to disconnection from game . Its the issue i faced yesterday so dont be angry anyone . It can be some other problem as well .


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  • 0

30 March 2015 - 01:49 PM

#4

whitejaguar

    Trainer

  • whitejaguar

i also have that problem, i can't make/edit deck because i gets disconnected,before the update it never happened.


  • 0

03 April 2015 - 01:13 PM

#5

DarthDadaD20

    Rookie Trainer

  • DarthDadaD20

I've installed/uninstalled the game multiple times, have a good connection and Im still having this problem.

 

It's never been an issue until the newest update for Double Crisis (Not sure the version number).

 

 

It's frustrating as the game is also slow during play, and I know its not a issue on my end as most of my opponents in chat say the same thing.


  • 0

03 April 2015 - 06:47 PM

#6

Mod_Jube

    Moderator

  • Mod_Jube
Are you receiving an error message when you get disconnected?

Moderator Jube
Pokémon TCG Online Moderator

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03 April 2015 - 07:05 PM

#7

Forba

    Novice Trainer

  • Forba

I've experienced disconnections too, and one of them ocurred today just when I was joining a tournament. I lost the 3 tickets and didn't succeeded in joining the tournament when I connected back. Pretty bad, if this tickets were bought with real money I would be very upset.  

I'm sure this is not an issue with my connection, since I have many computers connected to the same network and none of them experiences any problem. Also this started with the last update, never happened before to me. 


  • 0

04 April 2015 - 01:03 AM

#8

The_Iron_bat

    Elite Trainer

  • The_Iron_bat
When I play on my PC, I'm fine. Strong internet, it works fine.

I can't say the same for my IPad though. Same location, equal Wi-Fi, but Disconnections occur every 5 minutes.
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  • 0

06 April 2015 - 08:38 PM

#9

azukola

    Novice Trainer

  • azukola

The same thing has happened to me and all since the last stupid update.

 

Before the update I never had a problem with the game once (except the occasional red card which resolved itself after I deleted the temporary files).

 

I keep getting disconnected during close fun battles too so that's nice.

 

It's really making me hate the game.

 

The error I get is "The network connection with the server has been lost"


Edited by azukola, 06 April 2015 - 08:49 PM.

  • 0

07 April 2015 - 01:58 AM

#10

Alakai92

    Trainer

  • Alakai92
I get kicked every single game now. I'm going to have to stop playing until it's fixed. If it ever does.

Edited by Alakai92, 07 April 2015 - 01:59 AM.

  • 0

16 April 2015 - 01:58 PM

#11

Talkingcat

    Junior Trainer

  • Talkingcat
Yes, since the last month or so random disconnection has become so common. Maybe 1 in every 5 or 6 games.

Very frustrating.
  • 0

27 June 2018 - 08:55 PM

#12

RL1768

    Rookie Trainer

  • RL1768
I have the same issue, ever half hour or so I get disconnected. I can't play tournaments this way.

Can't you make a fix for short time disconnections?
  • 0

07 July 2018 - 02:59 PM

#13

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello RL1768,

 

I'm sorry to hear that! Typically, disconnection issues occur when your connection becomes slow or intermittent. I recommend ensuring that you are connecting using a strong, stable connection. If you are using a tablet to play, please be sure to connect using Wifi. 

 

You may also find that you need to set up Port Forwarding so that your device can connect to the server properly. Information on that can be found here.

 

It may also be helpful to restart your device.

 

I hope this helps!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!