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[RESOLUTION] Forums | Grey Reply Box?

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10 April 2013 - 09:50 PM



    Rookie Trainer

  • Mod_Jaqq
Hello friends!

We've gotten a handful of reports saying that some of our players are stuck on a grey box rather than reply functionality on the forums. Well, we love hearing from our friends so we put some time in to do our best to resolve this issue. And I think we did it! While the issue is still there and we're looking to fix it, there are some steps you can take to fix it right now!

To resolve the issue with the Grey Reply Box:

  • Click on "General Settings" once you're logged into your TCG Online account.
  • Scroll down to where it says "Message Editor Interface".
  • Change the setting from "Standard Editor" to "Enhanced Interface"

And that's it! Three easy steps to get back to the community. We do apologize for any inconvenience this may have caused, and we thank you for your patience and support! If you continue to experience any issues with this, please do not hesitate to submit a ticket to the Pokemon Support Portal!
Pokémon TCG Online Moderator
"A Jedi uses the Force for knowledge and defense, never for attack."

Need help from the support team? Visit the [url="http://www.pokemon.com/support"]support portal[/url] and submit a ticket!
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